News & Events

9th June 2014

Health Care Informed (HCI) appointed as advisor to the State of Qatar

Read more

4th September 2013

HCI appoint new Director of Operations

Read more

Welcome to Health Care Informed

Health Care Informed (HCI) provides regulatory, accreditation, risk management and quality improvement services to health and social care organisations, delivered through an innovative quality management information system.

HCI is a team of healthcare professionals, with international expertise, that provide hands on development support to ensure practical and cost effective improvements, compliance and benefits to our clients.

HCI supports healthcare organisations, from regulatory bodies to direct care providers, in maximising the quality and safety of services and/or care given to your clients, patients, and residents. Ensuring your reputation as a healthcare organisation of the highest quality - That's our guarantee.

"We worked with Health Care Informed to extensively review and improve our quality and safety processes."

Dr. Jennifer Cauchi
Quality Manager
BMDI Cord Blood Bank, Melbourne

“Our implementation of Q-Pulse was fully supported by Health Care Informed (HCI) standardised key processes. This approach has ensured that good clinical governance is being successfully partnered with standardised efficient processes.  HCI provided these tools to great effect via a team of friendly approachable people with excellent product knowledge and commitment to on-going service support.”

Jennifer M Errey
Associate Director - Medical Imaging
Eastern Health Medical Imaging

Q-Pulse Logo

“Health Care Informed set us on the right track lifting the profile of continuous improvement and quality process at Eastern Health Medical Imaging. Their workshop engagement processes assisted by showing everyone that it was their system for them to take ownership of and get involved.”

Jennifer M Errey
Associate Director - Medical Imaging
Eastern Health Medical Imaging

SA Pathology

'Assisted by Health Care Informed (HCI) using the Q-Pulse solution, we have further defined and developed many of the complex processes needed to operate and connect our local and regional NATA accredited, ISO9001 certified network of laboratories and collection centres.  HCI provided outstanding project based implementation support and continues to support us with our evolving electronic Quality Management System.’

Jason Graefling
Quality and Accreditation Manager
SA Pathology 

Barwon Health Logo

"Health Care Informed have been very supportive during the process of obtaining systems specifications, reviewing quotes and initial training. HCI staff have been accessible, additional information has been made readily available when required and training was tailored to our needs. HCI have also readily engaged in developing strategies to manage our unique organisational needs." - as at 2011

Susanne Burtt
Transplant & Apheresis Quality Coordinator
Barwon Health 

Barwon Health

"We became aware of Q-Pulse through positive feedback from facilities with similar compliance requirements. Our observation of these established Q-Pulse systems was very encouraging and we identified that the Q-Pulse software would be a suitable platform to manage our NPAAC compliance needs. Significant benefits being the removal of separate databases of information and encouraging all staff to participate through ease of access and automated notification processes." - as at 2011

Susanne Burtt
Transplant & Apheresis Quality Coordinator
Barwon Health

 

"Using Q-Pulse has simplified our implementation of a laboratory quality system at Pathology One. HCI Australia supplied informative and practical initial training, which gave my staff great enthusiasm in approaching the quality system implementation."

Alex Stephenson
Operations Manager
Pathology One

"Putting Q-Pulse into place has changed the way we work considerably within the CBB by providing us with a very user-friendly system that will ensure we can continue to meet our regulatory standards and imporve our services."

Dr. Jennifer Cauchi
Quality Manager
BMDI Cord Blood Bank, Melbourne

“The benefits of Q-Pulse are visible throughout the organisation.  We now have evidence of the policy and procedure approval process from submission of the document, approval, review dates and feedback.” Mark Brandon CEO Aged Care Standards and Accreditation Agency Ltd Mark BrandonCEOAged Care Standards and Accreditation Agency Ltd  

Australian Council on Healthcare Standards

“HCI reviewed our Quality Management System and help us define our key governance and document control processes.  We now have a Quality Management System that is reflective of best practice and improves the running of our organisation.”
Dr Lena Low
Acting CEO
Australian Council on Healthcare Standards (ACHS)

“HCI reviewed our Quality Management System and helped us define our key governance and document control processes.  We now have a Quality Management System that is reflective of best practice and improves the running of our organisation.”

Dr Lena Low
Acting CEO
Australian Council on Healthcare Standards

Cara Ambulance

"Cara Ambulance Services Ltd obtained the services of HCI to assist with the implementation of the Joint Commission International (JCI) standards for the medical transportation of patienets. We found the HCI team to be of invaluable assistance in our accreditation process which led to our company being the first in Ireland to be accredited with this standard. HCI was very professional, approachable, and had vast experience in quality management. We have no hesitation recommending HCI to other healthcare organisations."


Cara Ambulance Services Ltd

Galway Clinic

"HCI provided us with expertise and support in the implementation of the Joint Commission International (JCI) Accreditation Standards for Hospitals. Their guidance and hands on approach to implementing the standards helped us achieve JCI accreditation and improve the care we provide to our patients.''

Joe O'Donovan
CEO 
Galway Clinic

Q-PulseQ-Pulse